| dc.description.abstract | This research aims to determine and explain the performance of the
Regional Public Company (RPC) Development in developing Medan Zoo tourism.
This research was conducted to see the development of Medan Zoo tourism by
RPC Pembangunan. However, the implementation of tourism development at the
Medan Zoo is still not optimal.
This research uses five indicators to measure performance. The research
method used is descriptive qualitative. Data collection techniques were carried
out by interviews, observation, documentation and literature study. The research
informants consisted of Plt. Main Director of RPC Pembangunan, Director of
Operations of RPC Development, Deputy Chair of Commission III Medan City
DPRD, Medan Zoo Manager, Medan Zoo Worker, Medan Zoo Tourist, The
Wildlife Whisperer of Sumatra Organization.
The research results show that animal attractions still do not pay attention
to the welfare of the animals themselves. Supporting facilities have been met, such
as parking lots and places of worship, but there are several facilities that are not
yet adequate, such as bathrooms and rubbish bins. Accessibility to the Medan Zoo
has a large road but there is a lack of public transportation to the Medan Zoo.
Then in terms of indicator 1) RPC Productivity Development already has new
ideas and achieved targets. 2) Service quality is reviewed in terms of 3 indicators,
physical evidence and empathy are still lacking and in terms of rehabilitation,
RPC Development has Standard Operating Procedures. 3) Responsiveness RPC
Development does not have a program to accommodate the aspirations of the
community and tourists. 4) The responsibility of RPC Development is considered
to be still lacking. 5) Accountability RPC Development is accountable for its
performance to the Medan City DPRD but has not yet carried out performance
accountability to the public. Factors influencing the performance of PUD
Development are human resources and infrastructure. Animal attractions still do
not pay attention to the welfare of the animals themselves. Supporting facilities
have been met, such as parking lots and places of worship, but there are several
facilities that are not yet adequate, such as bathrooms and rubbish bins.
Accessibility to the Medan Zoo has a large road but there is a lack of public
transportation to the Medan Zoo | en_US |
