Inovasi Sektor Publik melalui Sistem Informasi Manajemen Nikah (SIMKAH) Web di Kantor Urusan Agama Kecamatan Tanjung Morawa Kabupaten Deli Serdang

Abstract

Improving the quality of public services is carried out by the government, one of which is by creating public service innovations. Data uniformity and integrated data backup in marriage registration services are needed so as to provide solutions to existing problems with the previous service system. SIMKAH (Nikah Management Information System) is present as a public service innovation related to marriage registration services at the website-based District KUA. This study aims to identify and describe in depth related to public sector innovation through SIMKAH in improving marriage administration services at the KUA of Tanjung Morawa District, Deli Serdang Regency. The research method carried out at the KUA of Tanjung Morawa District, Deli Serdang Regency using a qualitative descriptive approach. The data sources used are Primary Data and Secondary Data. Data collection is done by interview, observation, documentation, and literature techniques. The data obtained was then analyzed qualitatively with a theoretical approach according to Rogers (2003) with 5 variables including Relative Advantage, Compatibility, Complexity, Triability and Observability. The results showed that the Nikah Management Information System (SIMKAH) is an update of the marriage registration service which was originally manual to online so that the service delivery becomes effective and efficient. The implementation of the Nikah Management Information System (SIMKAH) innovation at the Tanjung Morawa District KUA can be said to have gone well where this innovation provides benefits not only for the community but for the Ministry of Religion, especially for the District KUA itself. This can be seen from the five indicators in the theory of innovation attributes, only in the complexity indicator that there are still obstacles, namely technical problems such as system error network problems and lack of human resources who specifically manage this application, as well as the complexity that can be seen from the understanding and ability of the community to access online services that cannot be generalized. So that improvements are needed from the central system of the Ministry of Religion and socialization to the community regarding the use of SIMKAH innovations in marriage registration services.