Pengelolaan Surat Masuk dan Surat Keluar pada Bidang Angkutan Dinas Perhubungan Provinsi Sumatera Utara

Abstract

Mail management is important for an organization. This study aims to determine and understand how the implementation of incoming mail and outgoing mail management in the Transportation Division of the North Sumatra Provincial Transportation Office. This research was conducted using a qualitative method using primary data, namely observation and interviews with mail management staff at the Transportation Department of the North Sumatra Province Transportation Office. The results of this study indicate that the management of incoming letters and outgoing letters as well as the disposition of letters in the Transportation Sector of the North Sumatra Provincial Transportation Office is still done manually, because the use of applications at the North Sumatra Provincial Transportation Office has not been maximized and is still in the implementation process stage to be ready for use. In order for the management of incoming letters and outgoing letters to be carried out effectively, letter management should be done digitally in order to process information quickly and efficiently.