Pola Komunikasi Organisasi dalam Upaya Mencapai Tujuan Operasional di Perusahaan Sosial Carbonethics

Abstract

The title of this research is “Organizational Communication Network in Achieving Operating Goals in CarbonEthics Social Enterprise”. The aim of this research is to determine the organizational communication process, communication networks, and communication barriers in CarbonEthics. This research used the descriptive qualitative methods. The theories used include Organizational Communication, Communicaiton Networks, Computer-Mediated Communication (CMC), and Organization Theory. The data collection methods involve in-depth interviews and active particpant observations. Informants were selected using purposive selection technique on 56 CarbonEthics members to yield 6 key informants and 2 additional informants. The data analysis method is based on Miles and Huberman’s model, consisting of data condensation, data display, and conclusing-drawing. According to the research findings, communication processes at CarbonEthics are well-organized and structured yet flexible depending on needs and circumstances. The organization communication networks formed in CarbonEthics include the chain, the all-channel, and the wheel. Communication barriers in CarbonEthics include disruptions arising from online comunication, chain communication network, communication apprehension, a form of filtering, lack of sharpness/effectiveness in communicating, pressure, inactive/unresponsive members, and unclear SOP.