Persepsi Pemustaka terhadap Layanan Sirkulasi pada Perpustakaan Universitas Katolik Santo Thomas Medan

Abstract

This research aims to describe users’ perception of the quality of circulation services at the Library of St. Thomas Catholic University Medan. The study employs a proportionate stratified random sampling approach. The research method used is quantitative method, which utilizes numbers and statistics in data collections and measurable data analysis. Data collection technique involves a questionnaire. The collected data are primary data, gathered directly by the researcher. Data analysis technique employs descriptive method to describe or depict the collected data as they are, without intending to draw general conclusions. The results of this reseaech show that the quality of circulation services at the Library of St. Thomas Catholic University, in terms of reliability dimensions, majority (56%) rate the staff as excellent in courtesy when providing circulation services; in responsiveness dimensions, generally (82%) respondents rate the staff as excellent in responsiveness and concern when answering questions related to circulation services; in emphaty dimensions, majority (56%) rate the communication style of the staff towards users in providing circuration services as excellent; in assurance dimensions, majority (53%) rate the friendliness of the staff in providing circulation services as excellent; in tangible dimension, majority (54%) rate the cleanliness inside and outside the library premises as excellent. Thus, it can be concluded that the quality of circulation services at the Library of St. Thomas Catholic University Medan has met users’ expectations, indicating high satisfaction among users towards the services provided.