Sistem Penanganan Surat Masuk dan Surat Keluar pada Bagian Lembaga Sertifikasi Profesi Balai Besar Pelatihan Vokasi dan Produktivitas Medan

Abstract

This research was conducted to determine the system for handling incoming and outgoing mail at the Professional Certification Institute Section of the Medan Center for Vocational Training and Productivity (BBPVP). This type of research is qualitative research, namely looking for data and facts regarding the handling of incoming and outgoing letters at the Medan Center for Vocational Training and Productivity Professional Certification Institute (BBPVP). Data collection methods in this research are interviews, observation and documentation. Based on the research results, it can be concluded that the handling of incoming and outgoing letters at the Professional Certification Institute Section of the Medan Center for Vocational Training and Productivity (BBPVP) has been going well, but there are several problems or obstacles that have occurred in handling it. Obstacles or Obstacles in Handling Incoming and Outgoing Letters at the Medan Vocational Training and Productivity Center Professional Certification Institute (BBPVP) are the lack of employee performance, limited facilities, and a filing system that is still manually.