Pengembangan Kapasitas Dinas Sosial Kota Binjai dalam Mewujudkan Kota Inklusif Bagi Penyandang Disabilitas

Abstract

An inclusive city is a concept that emphasises the importance of building a friendly and accessible environment for all its citizens, including individuals with disabilities. This is stated in Law No. 8 of 2016 concerning Persons with Disabilities who in living their lives have 3 basic rights that must be fulfilled in order to create welfare for persons with disabilities, namely the right to social rehabilitation, social empowerment and social protection/security. In realising this, the Social Service of Binjai City must increase its capacity so that the fulfilment of the welfare of persons with disabilities can be realised. However, the Social Service of Binjai City has not been able to optimally realise the welfare of persons with disabilities, where the programmes implemented have not fulfilled the three basic rights for persons with disabilities. This research is entitled "Capacity Development of the Binjai City Social Service in Realising an Inclusive City for Persons with Disabilities". This study aims to determine and analyse the capacity development of the Binjai City Social Service in its efforts to create an Inclusive City for persons with disabilities in Binjai City. The research method used is descriptive research with a qualitative approach. Data collection was carried out using interview, observation, and documentation techniques. Data were obtained and analysed qualitatively with the approach of capacity development theory proposed by Millen (2001), including organisational structure, organisational policies, work mechanisms, organisational culture and accountability. The results of this study indicate that the Social Service of Binjai City has not shown an increase in organisational capacity based on changes in Organisational Structure, Policies, Work Mechanisms, Organisational Culture and Accountability. In the Organisational Structure indicator, the Binjai City Social Service has made nomenclature changes aimed at improving performance, but there are still many employees who do not understand the problems of persons with disabilities. In addition, the Social Rehabilitation Division also lacks employees, thus reducing their performance in dealing with problems of persons with disabilities. Then in the Policy indicator, the programmes and policies of the Social Service of Binjai City for persons with disabilities have not paid attention to the needs and welfare of persons with disabilities in Binjai City. In the Work Mechanism indicator, the collaboration between the Binjai City Social Service and institutions for persons with disabilities has not been maximised and is just a formality. In the Organizational Culture indicator, there are still many employees of the Social Rehabilitation Division of Binjai City who violate the rules and are undisciplined at work, Finally, in the Accountability indicator, the Social Service has not been responsible for carrying out data collection thoroughly and evenly, and the programs carried out do not go through a communication process with persons with disabilities.