Pengembangan Aplikasi SiBisa dalam Mewujudkan Program Smart City oleh Dinas Kependudukan dan Pencatatan Sipil Kota Medan

Abstract

Smart city is here to improve the quality of life, a place for people, and also the city's ecosystem. In realizing the implementation of smart city in Medan City, the city government presented several applications. One of the application spresentedis the SiBisa Application. This application is presented to make it easier for people to manage administrative documents online, so that people can take care of administrative documents anywhere and anytime. From this background, in this study there is a formulation of the problem, namely how to develop the SiBisa Application in realizing the smart city program by the Medan City Population and Civil Registry Office. This research is anqualitative research using the capacity building model by Merilee. S Grindle (1997) which has 3 (three) indicators, namely human resource development, organizational strengthening, and institutional reform. This study aims to identify and describe the development of the SiBisa Application in realizing the smart city program by the Department of Population and Civil Registry of Medan City. The results of the study show that, (a) Indicators for human resource development in the Medan City Population and Civil Registration Service are considered to be lacking in terms of employee quantity, so that training and education efforts are not running optimally. (b) There is the formation of special teams such as the SiBisa Service Implementation Team (Operators and Verifiers) and a Team of Experts whose duties are in accordance with the irrespective procedures and expertise which are supporting factors for organizational strengthening indicators. (c) Indicators of Institutional Reform in the Medan City Population and Civil Registration Service can be seen from changes in services that were previously manual to now digital. However, the public's lack of understanding of the technology provided is still an obstacle.