Peranan Resepsionis dalam Memberikan Pelayanan untuk Meningkatkan Kepuasan Tamu di Bagian Front Office pada Kantor BPK-RI Perwakilan Sumatera Utara

Abstract

This research aims to determine the role of receptionists in providing services to increase guest satisfaction in the front office at the BPK-RI North Sumatra Representative office. This research method uses qualitative techniques by collecting data in the form of interviews, distributing questionnaires to 41 office guests, and direct observation. To achieve guest satisfaction, what a company must do is provide optimal and best service. So from this research it can be concluded that the receptionist in the front office plays a role in providing service to office guests to increase guest satisfaction.