Peran Etika Pegawai dalam Pelayanan terhadap Tamu pada Kantor Badan Pemeriksa Keuangan Republik Indonesia Perwakilan Provinsi Sumatera Utara

Abstract

This research aims to determine the role of employee ethics applied in serving guests at the Office of the Republic of Indonesia Financial Audit Agency, Representative of North Sumatra Province. This research uses qualitative methods with data collection techniques in the form of interviews and direct observation. The results of this research show that employee ethics plays a role in serving guests, because it has a significant impact on various aspects, including company reputation, guest satisfaction, and long-term success. All guests' needs when visiting the company are the employee's obligation and responsibility to fulfill them. Applying the ethical role of employees in serving guests is the key to creating a positive experience and building good relationships between employees and guests.