Hubungan Komunikasi Efektif oleh Perawat dengan Kepuasan Pasien di Ruang Rawat Inap RSU Haji Medan

Abstract

Patient satisfaction is a key indicator of the quality of health facilities and a major factor in achieving patient satisfaction that can affect the patient's perception of health care and the possibility of recovery. Therefore, this study aims to determine the relationship between effective communication by nurses with patient satisfaction inpatient of general hospital Haji Medan. This type of study used a quantitative study with a cross sectional design, a large sample of 60 hospitalized patients. This research instrument uses a questionnaire with tertutun questions are arranged structured. The results of this study found that the characteristics of the majority of patients aged 26-35 years and 36-45 years, each of which as many as 17 patients (28.3%), male as many as 32 patients (53.3%), working as a private employee as many as 18 patients (30.0%), and long-term care 3-6 days as many as 39 patients (66.0%). Based on patient satisfaction, it is known that the majority of patients (48.3%) feel less satisfied. The results of the analysis showed the existence of effective communication relationships based on respect (p=0.039), empathy (p=0.033), audible (p=0.001), clarity (p=0.000) and humble (p=0.019) by nurses with patient satisfaction in the inpatient hospital Haji Medan. It is expected that the hospital can provide training development for nurses to be able to implement effective communication in accordance with respect, empathy, audible, clarity and humble so as to encourage increased satisfaction of inpatients at RSU Haji Medan.