Hubungan Karakteristik Individu dan Akses Pelayanan Kesehatan dengan Pemanfaatan Pelayanan Kesehatan di Puskesmas Pantai Labu Kabupaten Deli Serdang Tahun 2023

Abstract

Health services are one of the tasks of the puskesmas in achieving health development goals in their working areas. According to the Indonesian Ministry of Health, utilization of health services in 2021 is still low at only 23.5 percent. One of the indicators to assess the utilization of the puskesmas is the number of visits, especially the JKN membership at the puskesmas. The Pantai Labu Health Center in 2019-2021 had an increase in JKN participants by 2.47 percent, but there was a decrease in the number of visits by 4.12 percent. This shows the lack of utilization of health services at the puskesmas. Therefore, it is necessary to conduct research on factors related to the utilization of health services for JKN participants. This type of research is an analytic survey with a cross sectional design. The number of research samples is 100 people using Simple Random Sampling. Data were collected through interviews using a questionnaire. Data analysis using Chi-Square test which is equipped with univariate analysis is analyzed descriptively first. The results showed that according to the characteristics of the respondents, the largest proportion of respondents aged 35 years was 67.0 percent, female sex was 68.0 percent, secondary education level was 59.0 percent, worked 81.0 percent and income Rp 1,000. .000, - by 65 percent. The results of the bivariate analysis showed that there was a significant relationship between education (p=0.018), occupation (p=0.019), affordability of services (p=0.001), perception of health and illness (p=0.001), staff attitude (p=0.004), and ease of use. information (p = 0.004) with the use of health services for JKN participants at the Pantai Labu Health Center, Pantai Labu District, Deli Serdang Regency in 2021. It is hoped that the puskesmas will be able to carry out the role of the Sub-Puskesmas and village midwives in the working areas of the Pantai Labu Health Center, as well as increase participants' knowledge related to the utilization of health center services.