Inovasi Pelayanan Publik Melalui Program Jemput Bola (JEBOL) dalam Mendukung Percepatan Administrasi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Humbang Hasundutan

Abstract

The inviting program innovation is one of the new breakthroughs used by the Civil Registration and Population Service to support the acceleration of administration. However, there are still obstacles to the acceleration of administrative services in Humbang Hasundutan district, ranging from the problem of delayed services, the lack of public awareness of the importance of the documentation, the distance of access to the service center is quite far, the majority of jobs, and the still being found calo in the service. The Civil Registration and Occupation Service is the authorized agency to address problems in the administrative service by making a new breakthrough, namely the innovation of the ball pickup program. The research method used in this research is descriptive research with a qualitative approach. Data collection is done using interviews, observations and documentation techniques. The data obtained from the field is qualitatively analyzed with the Evertt M. Rogers theory approach which covers five indicators: relative advantage, compatibility, complexity, probability tried, ease of understanding. The results of the research show that the Civil Registration and Occupation Service of Humbang Hasundutan District has done a fairly good acceleration of the administration, based on the analysis carried out by the author using the theory of Evertt M Rogers. That seen indicators of relatively superiority seen from around cars provided as implementers of support, facilities and supplies that help implement these innovations such as photocopying machines and printers as well as with the majority of farmers greatly helps the community because its activities are uninterrupted throughout the day. The indicator of suitability is seen from the more transparent service because in this region it is still so tight with the system of affinity or family that it is not uncommon for the service of nepotism, as well as the majority of farmers' jobs that are very helpful with these innovations because their time is not interrupted or wasted in vain. The indicator of complexity is that access to roads is still difficult, the level of stability of the network in each area is different. The indicators are likely to be seen from the performance of the officer in carrying out tasks on the ground as well as the acquisition of increased occupation documents but do not remove previous service unless combined to the desired goal. The last indicator of convenience is seen from the enormous public enthusiasm in supporting the implementation of the innovation of this ball pickup program. The Civil Registration and Occupation Service of Humbang Hasundutan district has launched a ball pickup program in support of the acceleration of the service administration.