Budaya Organisasi pada Penerapan M-Paspor di Kantor Imigrasi Kelas I Khusus TPI Medan

Abstract

This research examines organizational culture in the implementation of MPaspor at the Immigration Office Class I Special TPI Medan. The aim of this study is to analyze the organizational culture in the implementation of M-Paspor at the Immigration Office Class I Special TPI Medan. M-Paspor is a technology-based public service innovation aimed at improving efficiency and effectiveness in passport processing. This research employs a qualitative method with a descriptive approach to deeply understand the phenomena under study. Data were collected through interviews, observations, and document studies, with data validity ensured through source and technique triangulation. Data analysis was conducted systematically through the processes of reduction, presentation, and conclusion drawing. The focus of the research is on the organizational culture in the implementation of MPaspor as a form of e-government in public service. This study uses organizational culture indicators according to Robbins and Judge (2015), which include innovation and risk-taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness, and stability. The results of the study show that organizational culture has a significant positive impact on the successful implementation of M-Paspor. Organizational culture indicators such as support for innovation and risk-taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness in facing challenges, and stability have proven to be key factors in enhancing service effectiveness. The implementation of M-Paspor has successfully addressed various pre-existing issues such as long queues, non-transparent costs, and illegal brokerage practices. Service efficiency has significantly increased, reflecting the successful integration of digital technology with a supportive organizational culture. The alignment between the organizational culture of the Immigration Office and the PASTI values of the Ministry of Law and Human Rights demonstrates the internalization of these values into daily work practices. This not only enhances service quality but also reflects the successful implementation of broader egovernment initiatives, with improved transparency, accountability, and efficiency in public services.