Manajemen Aplikasi Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR) dalam Mendukung Smart Government di Dinas Komunikasi dan Informatika Kota Medan

Abstract

In accordance with Presidential Instruction Number 3 of 2003 concerning National Policy and Strategy for E-Government Development, the People's Online Aspiration and Complaint Service Application (LAPOR) as an example of E- Government implementation that supports Smart Government shows the government's efforts to increase transparency, accountability, community participation, efficiency public services, as well as improving the quality of public services as this is a form of supporting Smart Government. This research is intended to determine the Management or Management of the LAPOR Application in supporting Smart Government in the Medan City Communication and Information Service. The analytical method used is descriptive qualitative, with data collection techniques using literature study, observation, interviews and documentation. The results of this research show that LAPOR Application Management in supporting Smart Government in the Medan City Communication and Information Service can be seen from planning, organizing, implementing and monitoring. In planning, there is a LAPOR Application development program such as socialization and improvement of the LAPOR Application server system. In organizing, namely the existence of authority, limits of authority, and cooperation between OPDs including the North Sumatra Ombudsman in managing the LAPOR Application. In implementation, there is management, as well as the availability of adequate facilities and infrastructure. In supervision, there are reports and MONEV (Monitoring and Evaluation), as well as routine evaluation activities carried out with all OPDs in Medan City. However, there are still obstacles in implementation that need to be resolved, such as the availability of Human Resources owned by the Medan City Diskominfo specifically managing the LAPOR Application is still minimal, and some of the relevant OPDs do not understand how to handle Medan City Community complaint reports in the LAPOR Application so that this can hinder the management of the LAPOR Application in the City Diskominfo Medan in supporting Smart Government.