Pengaruh Pengalaman Kerja dan Ketidakpastian Lingkungan Kerja terhadap Kinerja Pegawai yang Dimediasi Fleksibilitas Kerja dalam Praktek Sumber Daya Manusia pada Pegawai Kantor Wilayah Direktorat Jenderal Pajak Sumatera Utara I KPP Pratama Medan Polonia

Abstract

Employees’ performance at KPP Pratama Medan Polonia Office is not optimal. It is reflected in the level of errors in their job and rhe failture of targeted achievement. Besides that, low work flexibility is reflected by the difficulty for employees to adapt. Work experience is seen to be weak, especially in the shift from working in the office to working offline and online in the post-pandemic. Work environment uncertainty also influences the employee’ effectiveness and efficiency. The objective of the research is to examine and analyze the influence pf some factors such as work flexibility, work experience, and work environment uncertainty on employee’ performance. The research uses descriptive quantitative method. The samples are 100 employees, taken by using census sampling technique. The data are collected by distributing questionnaires and analyzed by using SmartPLS application. The result of the research shows that work experience and work flexibility have positive and significant influence on the increase in employee’ performance with work flexibility mediates the correlation. On the other hand, the variable of work environment uncertainty has negative and significant influence on employee’ performance at the original sample value of -0,295.