Kesuksesan Implementasi Sistem Informasi Akuntansi Antrian Online melalui Availability dengan Konsep Entity Relationship Diagram pada Rumah Sakit Tipe A Provinsi Sumatera Utara

Abstract

This study aims to measure the effect of data quality, ethics of information, velocity, and ease of understanding moderated by availability on the successful implementation of an online queue accounting information system implementation with entity relationship diagram concepts in North Sumatra Provincial Type A Hospitals. This research was conducted based on the distribution of questionnaires and sample collection using the accidental sampling method. The population in this study were patients at North Sumatra Provincial Type A Hospital who were patients who performed outpatient services, paid bills, and took drugs via online queues either through the website or applications available from January to March 2024. The sample was 436 patients, as determined based on the Cohen table. The type of data used is primary data. The data analysis techniques used are descriptive statistical analysis and PLS-SEM analysis with Microsoft Excel and SmartPLS software. The results of this study indicate that data quality, velocity, and ease of understanding have a positive and significant impact on the successful implementation of entity relationship diagram-based online queuing AIS. On the other hand, the ethics of information does not significantly affect the successful implementation of entity relationship diagram-based online queuing AIS. In addition, availability can only moderate data quality and ease of understanding, while ethics of information and velocity cannot be moderated by availability on the successful implementation of entity relationship diagram-based online queuing AIS.