Pengaruh Budaya Organisasi dan Pengawasan terhadap Kinerja Karyawan melalui Komitmen Organisasi sebagai Variabel Mediasi pada PT Telekomunikasi Indonesia Regional I Sumatera

Abstract

This research is based on the phenomenon of the decline in the number of corporate enterprise customers and government agencies for three consecutive years caused the revenue or profit of PT. Telkom Indonesia Regional I Sumatra from the corporate and government customer segments not yet optimal. Partners appointed by PT. Telkom is still slow in responding to consumers who want to complain about the disconnected Indihome service connection at home or corporation. There are still errors in the work that result in the employee's target not being achieved this is due to less optimal supervision by superiors. The purpose of this study was to determine and analyze the influence of organizational culture, supervision, organizational commitment, and employee performance. This type of research is causal research with a quantitative approach. The population in this study was 160 permanent employees from 12 units in PT. Telkom Regional I Sumatra and the sample of this study were 80 employees, which were determined by the non-probability sampling technique. Data collection methods used are questionnaires, interviews, and documentation studies. The data analysis method used descriptive statistical analysis and Structural Equation Modeling using SmartLS 3. The results of this study found that the factors that have positive and significant effect on organizational commitment are organizational culture and supervision. The factors that have positive and significant effect on employee performance are organizational culture, supervision, and organizational commitment. Organizational culture and supervision affect employee performance through organizational commitment.