| dc.description.abstract | Human Governance in public services is a concept that emphasizes the
importance of government governance that focuses on empowering individuals or
community groups. However, there are still Human Governance problems at the
Medan City Population and Civil Registry Service. The aim of this research is to
study and analyze Human Governance in Public Services at the Medan City
Population and Civil Registry Service.
The method used in this research is descriptive with a qualitative
approach. Data collection was carried out using interview, observation and
documentation techniques. Data was obtained and analyzed qualitatively using
the Human Governance principles approach proposed by Mario Beggini
including Accountability, Security and Freedom, Participation, Sustainability and
Reliability. In this research, to check the validity of the data, researchers focused
more on comparing observational data with interview data.
The results of this research show that the services provided by employees
or state civil servants are not optimal, because there are too many people who
take care of population administration and there are not enough employees
working in the Population and Civil Registry Office so that people do not receive
optimal service. Apart from that, there are still differences in the services
provided by employees to the community, so there are still people who feel that
the service process is unfair. During the service process, employees do not fully
appreciate the community, because employees are still stalling for time in each
service process. This is due to the lack of availability of blanks, thus hampering
the service process. | en_US |
