Pengaruh Komitmen Organisasi dan Perilaku Cyberloafing terhadap Kinerja Karyawan (Studi pada PT Bank Sumut Cabang Koordinator Medan)

Abstract

PT Bank Sumut is one of the largest banks in North Sumatra with an extensive network of branches. As a financial institution, PT Bank Sumut is required to be able to compete in improving the quality of service to the community. One of the factors that influence the success of the bank's efforts to improve quality service is the existence of good human resource management which can be measured through performance, which can also be influenced by organizational commitment and cyberloafing behavior of employees. This study aims to determine the effect of organizational commitment and cyberloafing behavior on employee performance at PT Bank Sumut Koordinator Medan Branch. The influence between organizational commitment and cyberloafing behavior will be analyzed partially and simultaneously. This study uses a quantitative method. The population in this study were employees at PT Bank Sumut Koordinator Medan Branch. The sample in this study used a saturated sampling technique, which is to take the entire population of 40 people. Data collection was carried out through questionnaires using a Likert scale which was distributed to respondents directly at the PT Bank Sumut Koordinator Medan Branch office. Data analysis methods used validity tests, reliability tests, classic assumption tests, multiple linear analysis, and hypothesis test. The results showed that organizational commitment had a positive and significant effect on employee performance (regression coefficient = 2.480, significance = 0.18). Meanwhile, cyberloafing behavior had no significant effect on employee performance (regression coefficient = 1.702, significance = 0.097). However, both organizational commitment and cyberloafing together affect employee performance, explaining 24.5% of the variation in performance.