Peran Pemimpin dan Lingkungan Kerja dalam Meningkatkan Kerjasama Tim Perusahaan pada Bengkel Mercedes-Benz A8 Garage Medan

Abstract

A leader is a figure who can direct other people to work well so that company goals can be achieved. It is important for a leader to have the ability to interact with his subordinates, such as the ability to tell his subordinates what to do, the ability to provide ideas or input to his subordinates, the ability to participate with his subordinates and the ability to delegate work to his subordinates. This research was conducted at the Mercedes-Benz A8 Garage Workshop Medan with the aim of finding out the role of leaders and the work environment in improving team collaboration. The form of research used in this research is qualitative research with a descriptive approach. The data in this research consists of primary data and secondary data. Data collection was carried out through observation, interviews and documentation. The data analysis techniques used in this research are data reduction, data presentation and conclusions. Data validity method in this research using data triangulation technique. The research findings prove that the workshop has not been completely successful in communicating because the efforts of the Mercedes-Benz A8 Garage Workshop Medan leader have not been completely good for their employees. Regarding communication, employees find it difficult to convey opinions and ideas to leaders. Regarding the work environment at the Mercedes-Benz A8 Garage Workshop Medan, changes are needed to support the work of employees, especially in terms of main and supporting equipment. On the other hand, researchers found the need for coordination regarding the division of work to improve team collaboration at the Mercedes-Benz A8 Garage Workshop Medan.