| dc.description.abstract | This research is to explain the role of trust, norms, social networks, bonding social capital, bridging social capital, linking social capital of illegal taxi drivers in attracting passengers. This type of research is qualitative using a case study approach. The data analysis technique in this research uses pattern matching techniques. This research theory uses Putnam and Fukuyama social capital theory. The results of this research explain the relationships built by illegal taxi drivers and passengers, including interpersonal relationships. The relationships built by illegal taxi drivers and passengers show that the role of norms, trust and social networks, bonding social capital, bridging social capital, and linking social capital is very influential. Relationships that are built through the role of norms such as communication, service delivery, and driver attitudes are very influential in encouraging the relationship process. Illegal taxi drivers can adapt by using the similar background approach of bonding social capital. The role of trust provides a reciprocal relationship in cooperation and the contribution of norms in producing social networks. Bridging social capital in respecting the differences between drivers and passengers is a bridge between norms to maintain trust in building wider relationships. Interpersonal relationships used by illegal taxi drivers involve the role of social networks. Interpersonal relationships are related to a form of social capital from the linking of social capital. | en_US |
