Penerapan Metode Fuzzy Dematel untuk Menentukan Kriteria Terbaik Yang Mempengaruhi Kepuasan Karyawan (Studi Kasus : Pt. Modern Plasindo Mutiara)

Abstract

The level of employee satisfaction is a key factor in the effective management of human resources, as it can have a significant impact on company productivity. Consequently, it is incumbent upon a company to identify and consider the factors that may contribute to its employees' sense of satisfaction. A multitude of factors contribute to employee satisfaction, including benefits, work environment, facilities, career advancement, work position, working time, and social facilities. The objective of this study is to ascertain the most significant criteria that influence employee satisfaction at PT Modern Plasindo Mutiara. In order to ascertain the optimal criteria, the methodology employed is to ascertain the relationship between the criteria using the Fuzzy Decision Making Trial and Evaluation Laboratory (DEMATEL) method. This research employs a quantitative methodology. The data for this study was obtained through a questionnaire completed by employees.. Given that the company has 600 employees, the sample was selected using the Slovin formula, resulting in a sample size of 100. In this study, the Triangular Fuzzy Number (TFN) function approach was employed. The degree of influence exerted by each criterion can be discerned from its central role and its relationship with other criteria. The influence of a criterion is determined by its value (D-R). The findings of this study indicate that benefits and career advancement have a significant impact on other criteria and are the most influential factor affecting employee satisfaction at PT Modern Plasindo Mutiara. Working time and social facilities emerge as the criteria that receive the most influence.