Layanan Referensi di Perpustakaan Universitas Prima Indonesia

Abstract

The current research is conducted at Universitas Prima Indonesia (UNPRI) Library to evaluate the implementation and challenges faced regarding the reference services. The purpose of this study is to identify the operational processes of reference services and address existing challenges. The methods employed include literature study, observation, interviews, and documentation. Librarians are tasked to facilitate and understand the information needs of users through effective communication to ensure correct understanding of the information inquired. The main challenge in reference services at the UNPRI Library is the limited access to collections. Although the reference service system is open and allows users to directly retrieve collections from the shelves, the availability of reference collections does not yet cover all the users' informational needs, thus causing difficulties for users in finding the information they require. To address this challenge, the library needs to enhance its reference collections and expand access to digital information sources. In addition, continuous training for librarians is necessary to improve their ability to understand and meet users' informational needs. Overall, this study highlights the importance of collection development and the enhancement of librarian competencies in improving reference services at UNPRI Library.